Privacy Policy

Privacy Policy

Effective Date: 2024-01-01

1. Introduction

Ctrl-Z IT Support AB (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, use our services, or interact with us in other ways.

2. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller is Ctrl-Z IT Support AB, located at Mellbyvägen 33, Partille 433 30, Västra Götalands län, Sweden. If you have any questions about this policy or your rights, please contact us at privacy@undoitsupport.com.

3. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Business Information: Company name, job title, and professional contact details.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Information

We use the information we collect to:

• Provide and manage our services.
• Communicate with you about our services, updates, and promotions.
• Improve our website, products, and services.
• Comply with legal obligations and resolve disputes.
• Protect our business and prevent fraud.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you.
• Legal Obligation: Where we are required to comply with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Data Sharing

We may share your information with third parties in the following circumstances:

• With service providers who help us operate our business.
• To comply with legal obligations or respond to lawful requests by public authorities.
• To protect the rights, property, or safety of our company, our clients, or others.
• In connection with any merger, sale, or acquisition of all or a portion of our business.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that any such transfers comply with applicable data protection laws and that your data is protected to the same standard as if it were processed within the EEA.

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your personal data.
• Restrict the processing of your data.
• Object to the processing of your data.
• Data portability.
• Withdraw your consent at any time.

To exercise any of these rights, please contact us at [Your Contact Email].

10. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically for updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ctrl-Z IT Support AB
Mellbyvägen 33
Partille
433 30
Västra Götalands län
Sweden

privacy@undoitsupport.com
+44 330 341 1120 / +46 73 492 51 56