If you’re still waiting for machines to break down before calling in a support technician, now is the time to consider a more proactive approach to IT and network management.
You may think that technology is secondary to your business, however without technology your productivity can come to a complete standstill.
Our highly-intelligent monitoring tools and 24/7/365 back-office services provide cost-effective IT management that ensure your systems operate at maximum efficiency – and deliver the return you expect – all for a fixed, predictable monthly cost.
Take a deep breath and rest easy, we keep tabs on your devices around the clock with our RMM (Remote Monitoring & Management). If we notice anything going bump in the night then one of our technicians will jump in and investigate immediately.
We have real-time monitoring of your critical devices continually monitoring for RAM, Disk Usage, Disk Load, Network Load, EDR/XDR Status.
You don’t need to remember to clean your temp files, or make sure services are recycled we do all this for you automatically.
We regularly scan and ensure that your workstations and servers have the latest Operating System updates and other third-party products such as Chrome, Java, Zoom etc are fully patched.
Our helpdesk means that you’ll never get left in the dark again. We operate via ticket system to ensure that we meet our SLA, while you are free you use this you can also email, call or WhatsApp us and have your questions answered.
As a Microsoft Partner we help small and medium-sized enterprises (SMEs) unlock the full potential of Microsoft technologies.
From cloud migration and data security to Microsoft 365, we can deliver tailored solutions that fit your business goals and budget
What happens if you lose access to your data, will your business be able to recover, how long will it take you to be back up and running?
We partner with Acronis to ensure that your data stored locally or in a cloud is backed up in a separate location
Keeping data safe online is crucial for businesses to protect themselves from cyber threats.
With an ever connecting world your data is more vulnerable now than ever before, but Undo IT specialises in keeping data safe!
We offer clear, reliable SLA’s that are designed for your business. For most issues we will respond within 1 hour during business hours, urgent problems are handled quicker.
As long as you have an internet connection we provide consistent and secure support. We aim to resolve most issues remotely, but on-site visits are available if required.
Absolutely! We can work as an extra pair of hands or provide dedicated support for a specific item such as M365 / Azure. Some clients fully outsource to us, others we are an escalation point.
Yes – we support both MacOS along with Windows, and Ubuntu.
No – we will liaise with your outgoing provider to ensure that any licenses, documentation and removals are dealt with in calm professional manner with no disruption to you and your business.
We work on the premise of fixing issues before they become issues, we are proactive in ensuring that your devices are fully patched, protected and up to date preventing issues before they become issues to you and your business.
We can be contacted by email, phone, whatsapp and directly from your Support icon on your taskbar.
Everything starts with a coffee and a chat to discover how you are using your IT, we document your current setup, and send you a proposal.
Once that is approved we will then liase with your current IT Provider and secure your accounts, deploy our monitoring and introduce your team to us.
We don’t believe in any long contracts, we believe in earning our clients trust not trapping them, so our agreements are straightforward and flexible.
We specialise in sole traders and SMEs with up to 50 people; these are the organisations that benefit most from practical, reliable IT support.
If you want to know more about how Undo IT can help your company get the best from their IT get in touch with us and one of the team will reach out to arrange a meeting.